1) Terms and Conditions

Welcome to my website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy govern www.jaspertrees.co.uk’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use the website.

  The term 'www.jaspertrees.co.uk' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website, like most others uses cookies to monitor browsing preferences. By using the website you consent to the use of these cookies. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, photographic images, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice to be found here Copyright Notice which forms part of these terms and conditions. A very small percentage of varieties listed on the website are licensed. If we grow these varieties ourselves, we pay a royalty which is included in the listed retail price. We are happy to endorse this scheme which encourages the development of new varieties and are happy to pay the usual royalty on sales of any relevant variety provided it has been registered and is published on the relevant website lists as a protected variety. Where a quantity discount is offered this is applied to the initial order only. I am unable to apply a larger discount if a subsequent addition to the original order means the new total number of trees would have originally qualified for a larger discount.
  All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2) Delivery & Returns

The Office of Fair Trading sets out regulations that apply to distance selling which allow the customer to return the goods if for any reason you are not happy with them. When you receive them you have the right to return them within 10 working days for a refund. The refund will however, only be for the cost of the goods, not the outgoing delivery. You are also required to pay the cost for the return of the goods. The goods must be returned in good condition. If there is any major damage in transit this must be reported to the carrier at the time of delivery, and signed for as damaged, otherwise is it not possible to claim this damage from the carrier insurance. I work very hard to ensure that neither of these issues arise and if, on the very rare occasion they do, I work hard to ensure there is a fast successful resolution. If a variety error occurs with your order I undertake to either replace the tree or refund the original price paid. That is the full extent of my liability. I reserve the right to examine the tree to verify. Please be assured that I have rigorous procedures in place to minimise the possibility of this and it is an extremely rare occurrence. When your delivery is ready I must ask you to accept it unless there is a pre agreed delivery date (meaning a 'not before' date). I am unable to delay a delivery once the order is lifted and packed.

When you make payment for your order, the tree(s) become your property. I will despatch them to you as soon as it is possible to do so. If for any reason I am unable to do this (examples might be subsequent crop failure, mechanical damage, excessive growth making carrier delivery impossible) then my liability to the customer is for the order value only. I will refund the money you have paid in full but that is the full extent of my liability and placing an order with me means you accept this condition.


3) Privacy Policy

This privacy policy sets out how www.jaspertrees.co.uk uses and protects any information that you give www.jaspertrees.co.uk when you use this website. www.jaspertrees.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. www.jaspertrees.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: In the first instance to process your order. Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If this isn't welcome, please let us know and we will remove your details. Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies - A cookie is a small file which asks permission to be placed on your computer's hard drive. It is designed to make subsequent browsing of a website easier and faster. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. All websites act in this way. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may also delete them from your temporary internet files at any time.    We do not sell your information to any other organisation.